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ITS, Inc. has been serving the California area since 1998, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

Deepfakes Make It Hard to Believe Your Eyes or Ears

Deepfakes Make It Hard to Believe Your Eyes or Ears

How would you feel if a video of you appeared online, saying things that you never actually said? While you may not be the one targeted by this kind of action, this situation is very real, thanks to a relatively recent development in machine learning and artificial intelligence. Known as “deepfakes,” these videos have made it crucial to examine media from a place of skepticism.

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How Employment Levels are Balancing Out

How Employment Levels are Balancing Out

For many years, there have been occupations and careers that are largely occupied by either males or females. These discrepancies have been declining, thanks in part to the greater adoption of technology solutions in businesses. As a result, today’s workforce has shown a greater level of inclusivity than has been demonstrated in the past.

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Clarifying a Few IT Stereotypes

Clarifying a Few IT Stereotypes

We’ve long accepted that, as an IT provider, there are a lot of stereotypes about what we can do and how we do it. Yet, just because we’ve accepted it, doesn’t mean we aren’t going to do anything about it. That’s why we wanted to use this blog post to clear up a few misconceptions about the nature of IT services.

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Tip of the Week: How to Hide Yourself from Skype

Tip of the Week: How to Hide Yourself from Skype

In a recent update, Microsoft added Skype to the taskbars of many PCs. While many may believe that they don’t use Skype, they actually have an account because it is tied to their Microsoft account. If you don’t want people to be able to find you on the video chatting service, you’re going to want to follow the instructions we’ve outlined here.

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Have You Adopted Messaging in Your Business Processes?

Have You Adopted Messaging in Your Business Processes?

Turning to a messaging platform for their communications, at least internally, has given many businesses (small and medium-sized included) a litany of operational benefits, including:

  • Increased collaboration - With an instant messaging platform at their disposal, businesses of all sizes have seen their operations increase in speed, efficiency, and convenience. This is a direct result of the ability users have to instantly communicate with one another.
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  • Improved team building - It’s one thing to give your team the ability to exchange information more quickly, and entirely another to have a team grow familiar and comfortable while working with each other. A messaging solution can allow a team to get to know one another through the casual conversations that they will ultimately have when not discussing business information.
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  • Intuitive platform - Instant messaging does more than allow users to communicate more efficiently, it also allows them to refer back to those messages to pick back up in the workflow. Keeping a team member up to speed is a lot easier when they have access to the information that was shared, thereby allowing them to pick up where things left off.

However, as beneficial as this solution has the potential to be, instant messages also have the potential to be just as distracting and counter-productive as they are useful. Fortunately, there are a few ways to reduce these negative effects with a few guidelines.

  • Reinforce the rules - When it comes to the potential distractions that your company’s instant messaging solution could present, you want to be proactive in laying down the law. Make sure you establish, communicate, and enforce any acceptable use restrictions that you see fit to avoid the “You never told us that…” conversation with your employees. Of course, you will also have to lead by example and abide by these rules yourself.
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  • Remind your staff of how fast “instant” is - The speed of instant messaging is one of its greatest benefits, but if that speed isn’t taken into account, it could lead to miscommunications down the line. In fact, there are plenty of messages that aren’t well-suited to the quick and dirty communication style that instant messages encourage.
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  • Restrict casual messages - Let’s be realistic for a moment: your staff is going to use your instant messaging solution to carry on non-work-related conversations. That’s just going to happen. While this is more or less harmless when it is done in moderation, make sure you gently remind your employees that their instant message application should be used primarily as a tool to help them get work done, and even then, not all messages are well-suited to the instant format.

No matter how you slice it, adopting an instant messaging platform will require you to better communicate with your staff. ITS, Inc. can assist you in implementing such a solution, as well as many others to promote business productivity. Reach out to us at (209) 952-5955 to learn more.

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Tech Terminology: Mobile Device Management

Tech Terminology: Mobile Device Management

Smartphones and tablets are a double-edged sword for businesses: on one hand, they are a great money saver if an employee is willing to use their own for business purposes, but this does leave your business vulnerable in a few ways. Fortunately, if the benefits are something you’re interested in, these vulnerabilities are simple enough to shore up with something called mobile device management.

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ITS, Inc. is proud to announce the launch of our new website at https://www.its-co.com. The goal of the new website is to make it easier for our existing clients to submit and manage support requests, and provide more information about our ser...

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(209) 952-5955

4092 Metro Dr. Suite 100
Stockton, California 95215

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